Frequently Asked Questions

ChatBot AI is a platform that lets you create a custom AI chatbot for your business website. The chatbot is trained on your specific business information, so it can answer customer questions accurately 24/7. It's like having a knowledgeable customer service rep available around the clock.

You can train your AI chatbot in three ways:

• Paste text: Copy and paste information about your products, services, FAQs, policies, etc.
• Upload files: Upload PDFs, Word documents, or text files with your business information
• Website crawling: We can automatically scan your website (up to 500 pages) and extract all the relevant content

The more information you provide, the smarter and more helpful your chatbot becomes!

It's super easy! After creating your chatbot, you'll get a simple code snippet to copy and paste into your website. We provide step-by-step instructions for all major platforms including Shopify, WordPress, Wix, Squarespace, GoDaddy, Showit, and more. No technical skills required - if you can copy and paste, you can do it!

We've got you covered! You can set up human escalation so that when the AI detects a complex question or the customer asks to speak to a human, it automatically collects their contact information and sends you a notification. You can choose to receive these alerts via email, in your dashboard, or both.

Yes! You can enable lead capture to collect visitor information (name, email, phone) before they start a conversation. This is completely optional and customizable. All captured leads appear in your dashboard and can be sent to your email automatically.

Yes! You can integrate your booking link from Calendly, Cal.com, Acuity, or any other scheduling tool. When customers ask about appointments or scheduling, the AI will provide your booking link and encourage them to schedule.

Our pricing is simple and affordable:

• $20/month for your first chatbot
• $10/month for each additional chatbot

No hidden fees, no per-message charges, no limits on conversations. You can cancel anytime.

We offer free trials on a case-by-case basis. Contact us and we can set you up with a 7, 14, or 30-day trial to test everything out before committing.

Don't want to set things up yourself? For a one-time fee starting at $200, our team will:

• Create your chatbot account
• Train the AI with your business information
• Install the widget on your website
• Configure all settings for optimal performance

You just sit back while we handle everything! The monthly subscription is separate from this setup fee.

No! Unlike many competitors, we don't charge per message or limit the number of conversations. Your chatbot can handle as many customer interactions as you need without additional costs.

At $20/month for your first chatbot (and $10/month for additional bots), you always know what you'll pay. No per-message fees, no surprise overages, no complicated tiers. Many enterprise chatbot platforms charge $100-500/month or more, which can be overkill for small businesses.

Your chatbot can handle as many customer conversations as you need without additional costs. Some platforms charge per message or limit the number of conversations per month, which can get expensive quickly as your business grows.

We built ChatBot AI for business owners, not developers. Training your bot is as simple as pasting text or uploading documents. Installing it is a quick copy-paste of code. And if you'd rather not do it yourself, our done-for-you service handles everything for you starting at $200.

Train your AI with whatever works best for you:

• Paste text directly from your existing materials
• Upload files (PDFs, Word docs, images)
• Auto-crawl your website to extract content from up to 500 pages

This flexibility means you can quickly get your chatbot up and running with your existing content.

When customers need human help, our escalation system collects their information and notifies you immediately via email or your dashboard. This feature is included at no extra charge, while some platforms charge extra for live chat handoff capabilities.

We provide embed options that work on virtually any website platform including WordPress, Shopify, Wix, Squarespace, GoDaddy, Showit, Webflow, and custom-coded sites. We include platform-specific instructions to make installation easy.

We use OpenAI's latest GPT models combined with a technique called RAG (Retrieval-Augmented Generation). This means the AI first searches your specific business knowledge, then uses that context to generate accurate, relevant responses. It's not just a generic AI - it's trained specifically on YOUR business.

Not at all! Our widget is lightweight and loads asynchronously, meaning it won't affect your page load speed. The chat button appears instantly, and conversations happen in real-time with our fast servers.

Absolutely! The chat widget is fully responsive and works beautifully on smartphones, tablets, and desktop computers. Your customers can chat with your AI assistant from any device.

Yes! We take security seriously. All data is encrypted in transit and at rest. We don't share your business information with other customers, and your training data is isolated to your account only. Conversations are stored securely and can be accessed only by you.

Currently, the chat widget uses a clean, professional design that works well with most websites. We're working on custom branding options including colors and logo that will be available soon!

Most customers have their chatbot live within 30 minutes! The process is:

• Create your account (2 minutes)
• Create a company/chatbot (2 minutes)
• Train it with your content (10-20 minutes)
• Copy the embed code to your website (5 minutes)

That's it - your AI assistant is ready to help customers!

Yes! You can add, update, or remove training content anytime. As your business evolves, your chatbot evolves with it. Add new products, update policies, or refine responses - all from your dashboard.

Absolutely! We're here to help you succeed. Reach out anytime and we'll help you optimize your chatbot, troubleshoot issues, or answer any questions. Your success is our success.