Privacy Policy
Last updated: December 10, 2025
1. Introduction
ChatBot AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Account Information
When you register for an account, we collect:
- Email address
- Password (stored securely using encryption)
- Name (optional)
- Company information you provide
Training Data
We collect content you provide to train your chatbot, including:
- Text content you input
- Documents you upload (PDF, DOCX, TXT, images)
- Website content from URLs you authorize us to crawl
Chat Data
We collect conversation data between your chatbot and visitors, including:
- Messages exchanged during chat sessions
- Lead capture information (if enabled by you)
- Escalation requests and contact details
Automatically Collected Information
- IP addresses (for security and rate limiting)
- Browser type and device information
- Usage data and analytics
3. How We Use Your Information
We use the collected information to:
- Provide and maintain the Service
- Process payments and manage subscriptions
- Train and improve your AI chatbot
- Send service-related communications
- Provide customer support
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third parties that help us operate the Service (payment processing, email delivery, hosting)
- AI Processing: OpenAI for generating chatbot responses (data is processed according to their privacy policy)
- Legal Requirements: When required by law or to protect our rights
5. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences
- Analyze usage patterns
You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.
6. Data Security
We implement security measures to protect your data, including:
- Encryption of passwords and sensitive data
- Secure HTTPS connections
- Regular security monitoring and alerts
- Access controls and authentication
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion:
- Account information is deleted within 30 days
- Training data and chat history are deleted
- Some data may be retained for legal compliance
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data
- Object to certain processing
- Withdraw consent
To exercise these rights, contact us at info@chatbotai.cloud.
9. Children's Privacy
Our Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.
10. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: